This article provides supplemental details specific to how Cadmium Identity works in Elevate.
Cadmium Identity provides trusted, secure authentication for event and continuing education software. Many different applications use it to handle login. For general login questions, such as entering your email address, creating an account, verifying your email address, or resetting your password, read the general Cadmium Identity articles and the Quick Troubleshooting Guide.
IMPORTANT NOTE
Cadmium Identity is currently being released in phases, so these features may not be available to your organization yet. If your organization uses Single Sign-On (SSO), learners sign in through your SSO provider instead, and the steps in this guide do not apply.
How Cadmium Identity works in Elevate
Cadmium Identity and Elevate each manage a different part of the login experience:
Cadmium Identity manages credentials: the email address, password, and sign-in options such as passkeys.
Elevate manages everything else about the learner: courses, progress, registrations, history, roles, and permissions.
Because credentials and learner records live in two places, the email address is what connects them. When a learner signs in to Cadmium Identity, Elevate looks for an Elevate account that uses the same email address and connects the two.
Moving to Cadmium Identity does not change course access, learner progress, user roles and permissions, or account data.
What learners experience when they log in
The learner opens your Elevate site and selects Log In. If your site allows sign-up, the button reads Log In / Create Account.
Elevate redirects the learner to Cadmium Identity, which asks for an email address.
If the learner already has a Cadmium Identity account, they enter their password. If not, Cadmium Identity prompts them to create an account.
Cadmium Identity returns the learner to Elevate, and they land on the page they originally requested.
If a learner needs help logging in to your site, send them the Cadmium Identity - Logging in to Elevate help article. It walks learners through each step of the login process.
Sign-up enabled and sign-up disabled sites
Your Platform Administrator controls whether new people can create an Elevate account on your site. This setting changes what happens after a learner signs in to Cadmium Identity:
Sign-up enabled: If no Elevate account uses the learner's email address, Elevate creates one automatically and signs the learner in.
Sign-up disabled: The learner needs an existing Elevate account that uses the email address they sign in with. Without one, they can sign in to Cadmium Identity successfully and still see a “no access” message when they return to Elevate.
For more information, see Elevate Sign-Up Settings.
Learners added by an administrator
When an administrator adds a learner, or imports learners from a CSV file, the learner may receive an activation link. On sites that use Cadmium Identity, that link opens a page titled Create Your Cadmium Identity Login instead of the older activation form. It shows the email address Elevate has on file for the learner.
The learner should select Continue to Cadmium Identity and register using the email address shown on that page. If the learner already has a Cadmium Identity login with that email address, they should log in with it instead.
WARNING NOTE
If a learner registers with a different email address than the one on their Elevate account, their login will not be connected to their courses and registrations on your site.
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